FAQs
Your Questions Answered
What is Virtual Care?
Virtual care, also known as telemedicine or telehealth, allows you to receive medical care remotely through digital platforms. With virtual care, you can consult with healthcare professionals, receive diagnoses, and access treatment options from the comfort of your own home.
What conditions can be treated through virtual care?
Virtual care is suitable for a wide range of non-emergency medical conditions, including common illnesses such as cold and flu, allergies, sinus infections, urinary tract infections, skin rashes, minor injuries, and more. Our medical officers will assess your symptoms and provide appropriate guidance and treatment recommendations.
How do I schedule a virtual consultation?
To schedule a virtual consultation, simply visit our website or give us a call. Our friendly staff will assist you in booking an appointment at a convenient time. We strive to offer flexible scheduling options to accommodate your needs including early hours, late hours and weekends.
Can I visit your physical locations?
Absolutely. We understand that in-person assessments may be necessary in certain cases. You can visit our physical location for comprehensive evaluations, specialized treatments, or if our medical officers determine that an in-person visit is required.
What safety measures are in place during a physical visit?
Your safety is our top priority. We adhere to strict hygiene and sanitation protocols in all our physical locations. We maintain a clean and sanitized environment, practice social distancing, and follow all guidelines recommended by healthcare authorities to ensure a safe and secure experience for our patients.
How can I access my medical records?
As part of our commitment to providing comprehensive care, we maintain secure electronic medical records for our patients. You can access your medical records by logging into our patient portal. If you need assistance or have any questions regarding your records, our team is here to assist you.
Do you accept Insurance for virtual visits?
We accept a wide range of insurance plans. However, coverage for virtual care services may vary depending on your specific insurance provider and plan. We recommend contacting your insurance company to determine your coverage and benefits for virtual care visits.
How can I pay for services?
We offer various payment options, including major credit cards and online payment platforms. Our team will provide you with detailed information regarding payment methods and assist you in understanding the cost of our services.
Can I receive a prescription through virtual care?
Yes, our medical officers can prescribe medication as necessary during your virtual consultation. If a prescription is required, it can be electronically sent to your preferred pharmacy for convenient pickup.
How does Revive Telehealth and Wellness work?
Select a date and time. Pay for your visit.
Before your visit begins, complete a brief medical history form to prepare your provider to treat you.
On the selected date and time, join for a secure online video visit with your provider.
If prescribed medication, it will be sent to your pharmacy of choice. Please call your pharmacy to confirm medication is available and ready for pick.
Is my payment information safe?
Revive Telehealth and Wellness uses one of the most trusted secure payment platforms in the world.
Book your path to wellness today!